In a recent article on this site, I explained the concept of strategy maps and how they can be effective in creating a business strategy and monitoring performance. Strategy maps show how an ...

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Definition: A set of principles and analytic techniques for improving an organization’s performance in four general areas: financials, customers, learning and internal processes. What it means: ...

The following is reprinted with permission from strategicplanningMD.As simple a concept as balanced scorecards are, organizations still have difficulty implementing them effectively. Although the ...

As many as 70% of all companies that implement balanced scorecards fail to generate real business value through their use, according to research from The Hackett Group, a business advisory firm. While ...

Have you ever heard of a scorecard for testing? We have created one for scoring the requirements and our client likes it so much they want one for testing. Sure -- every good IT team uses scorecards ...